Last Updated November 8, 2018
1. Who controls my personal information?
Any personal information provided to or gathered by AVS is controlled by:
THE ALKALINE HERB STORE, LLC 14629 SOUTHWEST 104th STREET, #293 MIAMI, FL 33186
2. What information does AVS collect from me?
The amount and type of information we gather depends upon your use of the Website and, in some cases, what type of information you choose to disclose. We may collect the following information from you:
We collect information from you when you voluntarily register with AVS and/or submit your personal information to us over the Website. Such personal information may include your name, email and postal addresses, phone number, products purchased, any customer identification number assigned to you by our payment processor, and other information which you voluntarily provide to us.
Device/Internet Connection Information
When you use the Website, we automatically gather information made available by your web browser (such as Microsoft Edge or Google Chrome), Internet service provider (such as Comcast or Time Warner), and device (such as your computer, phone, or tablet), depending on your settings for each. For example, we may collect your IP address, information about the operating system or type of device you use, the date and time you access the Website, your log in attempts, and the location of your device.
Information Provided by Third Parties
AVS may receive information about you and your Internet activities if you have provided it to a Third Party and we subsequently acquire the information from the Third Party. For example, if you provide personal information to a Third-Party Website and click through a link on that Website to AlkalineVeganShop.com, some of your personal information may be transferred from that site to ours. Such information may include, but is not limited to, your personal and online interests and Internet browsing habits. These Third Parties may have collected such information by placing Cookies on your device, using web beacons, gathering IP addresses and log data, and so forth.
All payments are processed by third-party vendors, such as Shopify (which uses Stripe) and PayPal, and not AVS itself. If you make a purchase on the Website, credit card numbers and related information, such as billing address, card number, and the expiration date of the card (“Credit Card Information”) is collected from you, but such information is sent directly from you to our payment processors through embeddable widgets and is never stored or otherwise retained by AVS.
From time to time, we may obtain other information from you, such as when you make a claim for a prize pursuant to a contest or other promotion run on the Website, when you request assistance through from our customer service department, and when you voluntarily subscribe to a AVS service or newsletter. You will always be asked to provide such other information voluntarily, and we will not collect it without your permission.
“Cookies” are files that are placed on your device by websites you visit. The purpose of a Cookie is to identify you as a unique user of the Website. A web beacon is programming code that can be used to, among other things, transfer an individual’s unique user identification (often in the form of a Cookie) to a database and associate the individual with previously acquired information about an individual in a database. This allows us to track certain websites you visit online. Web beacons are used to determine products or services you may be interested in, and to track online behavioral habits for marketing purposes.
AVS does not currently place any Cookies or web beacons of its own. However, as explained below, AVS is powered by Shopify. Shopify may make available to AVS some of the personal information collected from its Cookies to AVS, such as analytics and performance information that helps us understand how you and other users engage with the Website.
4. How does AVS use my information?
We use the information we’ve gathered from you for the following purposes:
To Communicate with You
5. How does AVS share my information? To Shopify
To Fulfill Your Orders
We may transfer your information to Shopify and other Third Parties when necessary to provide a product or service that you order from us. For example, as explained above, your credit card information is provided directly to our payment processor through the Website so that you can be charged (and we can be paid) for your purchase.
To Our Affiliated Companies
To Our Third-Party Partners
We may disclose your personal information as needed to our Third-Party service providers and advertising partners. For example, we may share your email address with our email fulfillment provider.
To Comply with Legal Process and Prevent Harm
We may disclose your information to respond to subpoenas, court orders, and other legal processes. In rare circumstances, we may disclose personal information when we believe it is necessary in order to prevent illegal, fraudulent, or injurious actions that may cause harm to individuals.
6. How and where does AVS secure my information?
AVS, and the Third Party vendors we use to store your information, employ security measures (such as SSL encryption and HTTPS protocol) to protect against the loss, misuse, and alteration of the information under our control. For payment processing, Shopify uses PCI compliant payment processing and card holder data solutions. However, no system can be completely secure. Therefore, although we take steps to secure your information, we cannot promise, and you should not expect, that your personal and commercial information, or other communications, will always remain secure.
AVS stores personal information in the United States. If you are visiting AlkalineVeganShop.com from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using AlkalineVeganShop.com you authorize and specifically consent to the transfer of personal information to the United States and its storage and use as specified above when you provide such information to us.
7. How can I access or correct my information?
You may access all information we’ve collected about you for purposes of correcting, amending, or deleting such information. Access can be obtained by contacting info@AlkalineVeganShop.com. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access or making corrections. Further, there may be some limited information about you that we are required to keep by law, but we will inform you of such when processing your request.
Under California’s “Shine the Light” law, California residents who provide personal information to the Website may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at info@AlkalineVeganShop.com.
8. How does AVS protect the privacy of children?
AVS will never knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to Third Parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (COPPA).
9. Does AVS respond to Do Not Track (DNT) Signals?
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked. AVS does not currently respond to DNT requests.
10. What about Third Party practices?
Third Party Cookies and Web Beacons
Advertising agencies, advertising networks, and other companies (together, Third Parties) who place advertisements on the Website and on the Internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. We do not control Third Parties’ use of such technology and we have no responsibility for the use of such technology to gather information about individuals. It is up to you to familiarize yourself with the privacy practices of such Third Parties.
Third Party Links
The Website and email messages may contain hypertext links to the Website of Third Parties. We are not responsible for the privacy practices or the content of such other websites. Linked websites may contain links to websites maintained by Third Parties. Such links are provided for your convenience and reference only. We do not operate or control in any respect any information, software, products or services available on such Third-Party websites. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.