Frequently Asked Questions

Frequently Asked Questions


We are experiencing shipping delays due to the COVID19 pandemic, orders are taking 1 to 2 business days to process. We ask for your patience as we take extra precautionary measures to keep you and our staff safe.

International orders are shipped on Thursdays only, so if you place your order on a Friday, your order will not be shipped until Thursday of the following week.


We offer a 100% customer satisfaction guarantee. If you are not completely satisfied with our products email us within 30 days of receipt, mail back the unused portions and we will issue a full refund once we receive the product back at our facility. Unfortunately, shipping labels will not be provided, you must mail the product back at your own expense. International returns will be subject to a 10% restocking fee.


For questions about products or orders email us at info@alkalineherbshop.com. All emails will be responded to within 24 hours. Please note, we do not see all of the DMS and/or comments on Instagram.


Please consult your doctor to make sure these herbs are suitable for you, and do not counteract with any medication you are currently taking. All of our blends compliment each other and are designed to be taken together, in fact herbs are stronger in groups so they may be combined.


Customs duty tax is pre-paid and covered by us for most Countries (please see below), you will not be billed separately. Please note, some international orders may sit in transit for up to one month plus, we will only send a new order if the order has been stuck in transit for an excess of sixty (60) days. Please note any international returns will be subject to a 10% restocking fee.

We prepay customs-duty tax for select countries.

We don’t want you to have to pay these high fees so we’ll cover them if you live in these countries: 

Australia, Austria, Canada, France, Ireland, Italy, Netherlands, New Zealand, Sweden, Germany, United Kingdom, Luxembourg, Belgium, Estonia, Hong Kong

If you’re not located in these countries, you may have to pay custom-duty tax. 

 


Be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages.

All orders ship from 6505 W Calumet Rd. Milwaukee, WI 53223.


Our products are created using wildcrafted and organic herbs. Wildcrafted herbs are grown free in nature, without any human intervention like the addition of fertilizers or pesticides. This means they’re stronger, more resilient, and more potent than other herbs. Our vegetable capsules are plant-based, and suitable for consumption by individuals with specific dietary preferences and those with religious backgrounds. They are non-GMO and free of gluten, preservatives and allergens.